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Welcome to the website ReverbNation.com (the "Site") and related platforms (including ReverbNation mobile applications), products, and services available on or from the Site and mobile applications (the "Services") are owned and operated by BandLab Singapore Pte. Ltd. (together with its affiliates, successors, and assigns hereinafter referred to as "our", "we", "us", or "ReverbNation").
The Site is a music-oriented content and information website that connects musical artists with venues, festivals, opportunities, brands, publishers, labels, and fans. Registered users may post music, sound recordings, musical works, compositions, videos, photographs, pictures, graphics, names, likeness, images, biographical information, and other information or materials owned and/or created by them and can view each other's profiles ("Profiles"), communicate with each other, share photos, post comments, and describe their interests.
ReverbNation cares about online privacy and wants you to know how we collect, use and share and protect information about you and the choices you have regarding our use of your information. If you have any questions concerning this Privacy Notice, please email us at privacy@reverbnation.com. We may change or add to this Privacy Notice from time-to-time, so we encourage you to review it periodically.
This Privacy Notice applies to the collection of personal information from users of the Site and Services, including any updated and new products or services that may be offered in the future by ReverbNation. It relates to information we collect from you, including personally identifiable information (also referred to as "PII") and information that does not identify you personally. PII may include, for example, some or all of the following: your name, mailing address, email address, telephone number, mobile phone number, passwords, credit/debit card information, and username and password.
This Privacy Notice is incorporated into and subject to our General Terms and Conditions that apply to use of this Site. Where permitted by law, by using the Services and this Site, you consent to our General Terms and Conditions and Privacy Notice, including our use and disclosure of your PII as stated in this Privacy Notice, whether or not you register with the Site.
We may collect, use, share, store, or otherwise process your PII when you provide consent to do so, and/or as necessary to provide Services that are subject to terms you have accepted, such as our General Terms and Conditions. We may process your personal data when necessary to comply with legal obligations, or for purposes of pursuing legitimate interests (such as providing products and Services, improving the Services and the Site, performing internal analytics, preventing fraud, enforcing legal claims, and security purposes) if doing so is consistent with your rights and appropriate to the context.
Information You Provide to Us
We may collect the information that you directly provide to us, such as when you enter it on a Site web page, or include it in an email that you send to us. This type of collection often occurs through our business support processes, and may include, but is not limited to, information such as:
Account Creation Process
When users register with the Site, ReverbNation may collect user-submitted information such as artist or band name, primary genre, country, zip/postal code, city and state, email address, telephone number, and password.
Profile information, including users' pictures and names, may be displayed and publicly viewable to people in order to facilitate user interaction in the ReverbNation social networking community.
Purchase Processes
Where we may ask you to provide your name, billing information including credit or debit card number, or permit you to log-in directly to your PayPal account to process a purchase. In certain instances, we may request your address.
Technical and Customer Support Processes
Where we may ask you to provide contact information and information related to the issue you are contacting us about.
Services Features and Delivery of Services
We may collect the information that you provide by entering it into certain Service features. For example, when you want to submit images, artist name, email address, etc. which we collect and then display for you in the relevant Services as necessary. Likewise, when you use other features such as Digital Distribution Services, FanReach, Promote It, Site Builder, eCommerce, blogs, newsletter sign ups, submit to Opportunities, surveys, or user-generated content we may first collect the information you enter into the feature.
From time to time, an Opportunity Promoter may sponsor an opportunity, or promotion through the Site. Users may be asked to provide PII including name, email address or address or to answer questions in order to participate. ReverbNation may transfer PII to certain Opportunity Promoters that you have requested to receive information from or to whom you directed us to share your information in order to avail yourself of the applicable Opportunity.
Information Collected to Process Royalty Payments
In the event you earn royalties which may be payable to you via your ReverbNation Credit Account, we may request that you provide certain tax information and completed tax forms in order to process payment of such royalties. Information requested may include name, physical address, social security number, ITIN, date of birth, etc.
Information Collected Via Questionnaires
We may also collect information via market research questionnaires you may respond to in order to gain a better understanding of our customers and thus provide more valuable service. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
Automatic Information Collection
We may also automatically or passively collect information about your use of our Services. For example, data collected in this manner may include, but is not limited to:
Web browsing, network or service usage data, such as browser type, internet service provider (ISP), IP address, referring/exit pages, operating system, date/time stamp, and clickstream data. This data is used to improve the website services, to analyze trends, to administer the Site, to track users' movements around the Site to gather information about our user base as a whole and for security and monitoring purposes.
Network connected hardware (e.g. computer, or mobile device) data, such as a unique device identifier, type, model, version, error related data, status, capability, configuration, functionality, performance data, and connection type.
Mobile Device Information
In cases where you use a mobile device to access our Sites, Services, or use our mobile applications, we may receive information about the location of your device. We may use this information to develop, deliver, and improve our products, services, and other offerings.
Advertising data
Including display frequency, duration, location, or viewing software, or identifier.
Technologies used in our Services to passively collect such information may include:
Cookies
Small data files placed on a device's hard drive described below in Use of Cookies.
Pixel tags
Pixel tags are tiny graphic images - to tell us what parts of the Site have been visited or to measure the effectiveness of searches users perform on the Site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to assure that we are only sending messages that are of interest to our users.
Embedded Scripts
Programming code that is temporarily downloaded onto a device, and is active only while you are connected to our website, and is deactivated or deleted thereafter.
In addition, our Services may use a variety of other hardware or software specific technologies that automatically collect information.
Information We Receive From Third Parties
We may also supplement the information that we collect with information that we obtain from digital ad network vendors, or SNSs (defined below) which you may choose to integrate with the Services. We may combine the information we receive from these third parties with the information we directly collect.
We may use or disclose PII listed above that we collect for one or more of the following business purposes and commercial purposes:
We may share your information, including your PII, with other parties including, but not limited to, as follows:
Within ReverbNation.
We may share your information within ReverbNation for purposes related to providing you with content, products, or services, including software applications; community administration or development; to support various business processes; security; and research and development.
Service Providers to ReverbNation.
With persons or companies that we retain to carry out or provide support to business operations, including vendors for email delivery services, payment processing, metrics, website analytics, image processing services, surveys, digital distribution, customer support, third party analytics, marketing surveys, event tracking, analytics, user authentication, hosting, CDN services, and digital ad network services.
Inspectlet.
We have engaged Inspectlet to analyze the activities of visitors to this website, and Inspectlet's authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet's Privacy Policy.
Third Parties.
With third parties, such as: Third party providers of services, vendors, opportunity promoters, tax authorities, and third parties with whom we are jointly delivering services or features.
Publicly Accessible Software Features
Certain elements of your personal information and certain information about your use of our Services are publicly accessible via the provided Services, e.g. your purchase of digital advertising and/or digital distribution will cause your artist name, images, music files, genre, and related information to be displayed at your request on the internet.
Please be aware that whenever you voluntarily post public information to Chat Rooms, Profiles, Message Boards or any other Public Forum, that information can be accessed by the public and can in turn be used by those people to send you unsolicited communications. We are not responsible for the PII you choose to submit and make publicly available on the Site. Please think before you post any PII online.
If you follow a link provided on the Site to a third-party website.
If you choose to "share" content or to otherwise post information from or via our Services to a third-party website, feature or application, that information will become public and the third party web site may have access to information about you and your use of our Services. Likewise, other users may use these same features to share information about you. We are not responsible for how you use or publish personal data through these or similar features, or how third parties use the features to share information.
Law Enforcement, Judicial, Administrative, or Regulatory Disclosures.
When we believe in good faith that the law requires disclosure or that disclosure is necessary to protect or enforce the rights, property, safety, or security of ourselves or others.
Business Transfers.
In connection with sale of the applicable ReverbNation business, a portion of the business, or certain stock and/or assets, or a corporate merger, consolidation, restructuring, or other corporate change including, without limitation, during the course of any due diligence process.
Required Disclosures.
ReverbNation may disclose personal information to any third party if it believes that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by ReverbNation, whether or not a response is required by applicable law; (2) to enforce the General Terms and Conditions or to protect our rights; or (3) to protect the safety of members of the public and users of the Services.
We retain your PII for as long as we reasonably need it to fulfill the purposes described in this Notice, comply with our legal obligations and policies, resolve disputes, and enforce our agreements.
ReverbNation uses cookies to store users' preferences and to record session information, for purposes including: (i) ensuring that visitors are not repeatedly offered the same advertisements, to customize newsletter, advertising, and Web page content based on browser type and user profile information; (ii) to help track usage to help us understand which parts of our website are most popular, where our visitors are going, and how much time they spend there; (iii) to make usage of our website even more rewarding as well as to study the effectiveness of our customer communications, and (iv) to customize each visitor's experience and provide greater convenience.
The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, which we may share with a data provider solely in hashed, non-human readable form. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you must enable cookies from ReverbNation in order to use most functions on the Site. Please note that ReverbNation may allow third party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Among other things, these third parties may use cookies, pixel tags and other technologies to enable such third parties to record which ads your browser has loaded and which pages you may have been viewing when the ads were delivered or accessed. Advertisers' use of cookies is subject to their own privacy policies, not the ReverbNation Privacy Notice.
Site Cookie Preference Center: You can exercise Site preferences about what cookies are served on our Site by visiting our Site cookie settings preference center, available here: Cookie Settings.
Our Site does not respond to "do-not-track" settings in users' web browsers at this time. However, there are various ways to opt out of interest-based advertising, such as TRUSTe's Ad Choices, the Network Advertising Initiative's Consumer Opt-Out Page, or you can also visit Google's Ad Settings to manage the ads Google serves. Third parties may collect PII about your online activities over time and across different websites when you visit our website.
Our social features promote and facilitate interaction among our Site users, such as by allowing our users to promote a show or band via separate social networking sites.
When you use any ReverbNation Service, application, or feature at a site not controlled by ReverbNation, such as a social networking site ("SNS") like Facebook, YouTube, Instagram, Twitter, that site may allow ReverbNation to access certain information about you. When integrating your SNS with ReverbNation Sites or Services you may also be required to read and accept the SNS's terms of service and privacy policy. By accessing the ReverbNation Site or Services through a SNS, you are authorizing ReverbNation to collect, store, and use in accordance with this Privacy Notice any and all information that you agreed the SNS could provide to ReverbNation through the SNS.
The information you allow ReverbNation to access varies by Service and application and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can find out more about these settings at the SNS where you access our applications.
If you choose (opt in) to use one of our social features, you may be asked to log into a SNS, such as Facebook, through our application. The SNS may provide ReverbNation with the following information:
We may link this data to a user ID that ReverbNation assigns to you. When a SNS sends us the user IDs and names of your friends, we check to see which of your friends also have chosen to use the same ReverbNation social feature you selected.
You are never required to use ReverbNation's social features in order to use our Site, Services, or applications.
While using ReverbNation, users may link to or embed their YouTube videos to their ReverbNation profiles. By electing to link to or embed YouTube videos to your profile we will utilize YouTube's API Services and you agree to be bound by the applicable YouTube Terms of Service. In addition to our normal procedure for deleting stored data, users can revoke our access to your data via the Google security settings page.
ReverbNation may use a user's email address to send updates, a newsletter or news regarding the Services. ReverbNation may send email messages which use a "click-through URL" linked to content on the Site. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. Users who no longer wish to receive promotional messages or updates may choose not to by opting-out. To opt-out, simply unsubscribe via the unsubscribe mechanism in the footer of the applicable email, or log-in to your user Account to manage your email preferences, and click the appropriate box to disable the notification emails you no longer wish to receive. All notification emails and ReverbNation newsletters also include the above instructions for opting-out of those communications in the future. Note that users who have opted-out of promotional messages or updates may still receive email messages from ReverbNation where necessary to provide a service you have requested or where necessary to inform you of critical information relating to your use of the Site.
ReverbNation or one of our web-advertising partners may deliver ads appearing on ReverbNation to users of our Site. Our web-advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Notice covers only the use of cookies by ReverbNation and does not cover the use of cookies by any third party advertisers. Please be aware, however, that to the extent Google may deliver ads to our website it uses the DART cookie. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. For example, we use encryption technology to protect certain information, such as passwords. Please note that no method of electronic transmission or storage is 100% secure, however, and ReverbNation cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. Users are urged to also take precautions to protect their PII by changing passwords often using a combination of letters and numbers, and using a secure web browser. For additional help with password security, we also recommend password management tools like 1Password and LastPass.
ReverbNation integrates third party software that collects information about users for security reasons. Any information collected by reCAPTCHA is held in accordance with the Google Privacy Policy available here.
Except as otherwise required by law, if your account is closed for any reason, you will no longer have access to data, messages, files, or other material you uploaded to the Site and that any closure of your account may involve deletion of any content stored in your account for which ReverbNation will have no liability whatsoever. ReverbNation, in its sole discretion and as permitted or required by law, may retain some or all of your account information.
Our Site and our Services are oriented toward a general audience and intended to be accessed and utilized by adults only.
We do not knowingly seek or collect personal information from users under the age of 13.
ReverbNation is a website operated from the United States by a company headquartered in the United States. If you are located outside of the United States, please note that the information you provide to us will be transferred to the United States and governed by applicable U.S. laws and regulations and this Privacy Notice. The applicable laws in the United States regarding the processing of data (personal or otherwise) may be less stringent than the laws in your country.
When we transfer PII for any of the purposes identified in this notice from the European Economic Area ("EEA"), United Kingdom ("UK"), or Switzerland to another party located outside of the EEA, UK, or Switzerland, we will rely on a legal framework that provides appropriate safeguards, which could include obtaining your consent for such data transfer, the standard contractual clauses adopted by the European Commission, or another framework deemed adequate by the European Commission. In cases where we transfer your PII pursuant to your consent, you may contact us by email to privacy@reverbnation.com to request that your consent be withdrawn.
This section sets out rights applicable only to PII of individuals located in the EEA, UK, or Switzerland, and our obligations regarding their PII.
If you are located in the EEA, UK, or Switzerland, then you may have the right to restrict or object to our processing of your PII. The right to restrict processing arises only in limited circumstances, for example, if you think we are processing inaccurate information. In addition, if we are required to restrict processing but the requirement is temporary, we may not be permanently obligated to adhere to your request. We will, however, let you know when the restriction is lifted. In cases where our basis for processing your information is the satisfaction of our legitimate interests (e.g., fraud prevention), you may object to our processing. However, we will decline your request if our interest in continuing to process your information is sufficiently compelling to legally override your interest in the request, or our processing is necessary to establish, exercise, or defend a legal claim. You also may prevent us from sending direct marketing at any time without limitation. To request a restriction or to object to processing, please submit your request by sending an email to privacy@reverbnation.com.
Individuals located in the EEA, UK, or Switzerland may also have the right to obtain their PII so they can transfer it to another party, or ask us to do so on their behalf, which we will do when technically feasible. This right is limited, and only arises when our processing of your information is automated and based on your consent or our terms and conditions. To exercise this right, please submit your request by sending an email to privacy@reverbnation.com.
The European Union's General Data Protection Regulation and other countries' privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available for example on the website of the United Kingdom's Information Commissioner's Office. If you are located in the EEA, UK, or Switzerland: you may have additional rights to request access to, correction of, erasure of, or the transfer of your personal information, as well as the right to object to or restrict the processing of your personal information. You may exercise these rights, if applicable, by contacting us as described in the Contacting the Site section of this Policy. You may also have the right to lodge a complaint with an EEA, Swiss, or UK supervisory authority, as applicable.
This section of the Privacy Notice applies only to consumers who reside in the State of California ("consumers" or "you"), and generally to the personal data of a particular consumer or household ("California Personal Information"). However, California Personal Information does not include, and this notice does not apply to:
This section of the Privacy Notice applies only to the extent we direct the purposes and means of California Personal Information processing and otherwise qualifies as a "business" under the California Consumer Privacy Act of 2018 ("CCPA"). It does not apply to information we collect, disclose, or otherwise process as a "service provider" under CCPA on behalf of our customers and business partners.
We may have collected the following categories of California Personal Information from consumers in the last 12 months:
We obtain the categories of California Personal Information that we collect as indicated above from the following categories of sources:
We may use or disclose the categories of California Personal Information listed above that we collect for one or more of the following business purposes and commercial purposes:
We may share your California Personal Information with the following categories of third parties:
Disclosures of California Personal Information for a Business Purpose in the Preceding 12 Months
In the preceding 12 months, we may have disclosed California Personal Information for a business purpose as follows:
Sales of California Personal Information
In the preceding 12 months, we have not sold California Personal Information. We do not sell your California Personal Information, and we do not have actual knowledge that we sell California Personal Information of consumers under 16 years of age.
The CCPA provides consumers with specific rights regarding their California Personal Information. This section describes those rights and explains how to exercise those rights.
You may designate an authorized agent to submit requests on your behalf through a valid power of attorney in certain circumstances or through signed written permission that authorizes the agent to act on your behalf. We may mandate additional requirements when requests are submitted through an authorized agent, such as, requiring the submission of signed written permission for the agent to act on your behalf, requiring you to verify your identity directly with us, and/or otherwise requiring you to confirm the authorized agent's permission to act on your behalf directly. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must provide information sufficient to permit us to reasonably verify you are the person about whom we collected California Personal Information, or an authorized representative of that person. In order to verify your request, we may require you to originate your request from the primary email address associated with your ReverbNation profile. Your request also must include sufficient detail for us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with California Personal Information if we cannot verify your identity or authority to make the request and confirm the California Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, if you have a password-protected account with us we consider requests made through that account sufficiently verified when the request relates to California Personal Information associated with that specific account.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable request. If we cannot fulfill, or are permitted to decline, your request then we will alert you or your authorized representative. For data portability requests, we will select a format to provide your California Personal Information that is readily usable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision, and we reserve the right to either refuse to act on your request or charge you a reasonable fee to complete your request if it is excessive, repetitive, or manifestly unfounded.
California's "Shine the Light" law permits California residents who have an established business relationship with us to request certain information regarding our disclosures of their personal information (as defined by that law) during the preceding year, if any, to third parties for those parties' own direct marketing purposes. If you are a California resident who has an established business relationship with us and wish to exercise your rights under that law, please send your written request by mail to:
BandLab Singapore Pte. Ltd.
Attn: ReverbNation – Data Protection Officer
56 Neil Road
Singapore 088830
Please include the full name and contact information for your ReverbNation account in your request, and include the statement "Your California Privacy Rights" in the subject field of your letter or email. Please allow thirty (30) days for a response.
From time-to-time ReverbNation may make changes to our Privacy Notice. The most recent version of the Privacy Notice will be posted on our Site, with the "Revised Date" posted at the top of the Notice. If we make any material changes to our Privacy Notice or how we handle your PII, you will know because the Revised Date of the Privacy Notice will change. If we make a significant or material change in the way we use your PII, we may post a more prominent notice (including, for certain services, email notification of privacy policy changes where possible) in advance of any such change for thirty (30) days where feasible. Where permitted by law, a user is bound by any minor changes to the Privacy Notice when she or he uses the Site after those changes have been posted.
If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: privacy@reverbnation.com. Physical inquiries can be sent to the following address:
BandLab Singapore Pte. Ltd.
Attn: ReverbNation – Data Protection Officer
56 Neil Road
Singapore 088830
For individuals who reside in the European Economic Area or Switzerland, if you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: privacy@reverbnation.com. Physical inquiries can be sent to the following address:
BM Data Services Ltd
40 Oxford Road
High Wycombe
HP11 2EE
Attn: James Simpson
Data Protection Officer
ReverbNation has appointed an internal data protection officer for you to contact if you have any questions or concerns about ReverbNation's personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to ReverbNation's Data Protection Officer. ReverbNation's data protection officer's name and contact information are as follows:
Stephen Jernigan
Email: privacy@reverbnation.com
Any disputes regarding this Privacy Notice are subject to our General Terms and Conditions and will be governed by the laws of Singapore, applicable to agreements made and performed there.
© 2022 BandLab Singapore Pte. Ltd. All rights reserved.
